SERVICES · MADRID
Ongoing Support During Your Settling-In Period in Madrid
A trusted point of contact during your settling-in. Someone to call before small problems become big ones.
The first weeks in a new city bring things you can't fully plan for. An official letter you don't understand. A housing issue you don't know how to handle. An urgent task that comes out of nowhere. When you arrive in Madrid without a local network, every small unexpected thing can become a bigger problem if you don't know who to turn to.
Aedara offers sustained support over time, whether during your first month or on an ongoing basis, so you always have someone to ask. Not an emergency service, but a trusted point of contact who knows your situation and can guide you quickly.
The service is flexible: you can take the 30-day follow-up for the most intense period of settling in, the monthly delegated management for day-to-day needs, or the on-demand concierge when something specific comes up.
How it works
01
Orientation session
We start with a practical session on Madrid: neighbourhoods, services, transport, what to do and avoid in the first weeks.
02
Single point of contact
You have a fixed contact at Aedara you can call or message whenever something comes up: an official letter, an issue, a question about any admin task.
03
Managing the unexpected
When something goes wrong or an unexpected task appears, we analyse it together and coordinate the solution.
04
Regular check-in
If you take the monthly management option, we do a regular review of what's pending and what to get ahead of.
What we manage
01
City orientation
A practical session on neighbourhoods, services, and daily life in Madrid, designed to get you oriented fast.
02
Madrid welcome pack
A practical guide with contacts and essential resources for your arrival.
03
30-day post-arrival follow-up
Continuous support during your first month in the city.
04
Monthly delegated management
A fixed point of contact for everyday matters, month after month.
05
On-demand concierge
Punctual support for needs that come up without warning.
06
Expat club access
Introduction to expat networks and communities in Madrid.
Who is this for
Individuals and families who have just arrived in Madrid and want support during their first weeks without having to research everything from scratch. Also for those who have been settled for months but have a complex one-off task they'd rather delegate, or for companies relocating employees who need a trusted point of contact for them.
Frequently asked questions
- How long does the post-arrival follow-up last?
- The standard follow-up is 30 days from your arrival in Madrid. During that period you have direct access to your Aedara contact for any question or task. If you want to extend it, you can move on to the monthly delegated management service.
- What kinds of tasks can I delegate monthly?
- Any recurring day-to-day task: receiving and managing official correspondence, coordinating with service providers, resolving housing issues, guiding you through any administrative process. You can also ask one-off questions without them being a formal task.
- Is there a minimum commitment period?
- No. You can take the service for as long as you need, with no minimum term. Many clients use it intensively in the first few months and then reduce or cancel it once they feel oriented in the city.
- What exactly is the on-demand concierge?
- It's a punctual support service for when something specific comes up and you don't have the time or resources to deal with it alone: accompanying you to an appointment, handling tasks on your behalf, finding an urgent supplier. It's booked by the hour based on the need, with no ongoing commitment.
- Can you help my family once I'm already settled?
- Yes. If your partner or family arrives after you, or if you want them to have their own support without depending on you for every task, they can take the support service independently.
If you'd like someone you can trust during your settling-in period, or on an ongoing basis, let's talk. No obligation, we'll explain how the support works.
Let's talk